Refund policy
🍬 Sweet4Weeks – Refund & Return Policy
Returns
We offer a 30‑day return window from the day you receive your order. To request a return, please contact us at info@sweets4weeks.com.
To be eligible for a return, your item must be in the same condition you received it—unopened, unused, and in its original packaging. Proof of purchase is required.
Once your return request is approved, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Damages & Issues
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us immediately at info@sweets4weeks.com so we can put things right.
Non‑Returnable Items
Due to the nature of our products, some items cannot be returned:
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Perishable goods, including all sweets and edible items
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Custom or personalised products
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Gift cards
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Sale items
If you’re unsure whether your item qualifies, please reach out to us.
Exchanges
If you’d like to exchange an item, the quickest method is to complete a return first. Once your return is accepted, you can place a new order for the item you prefer.
EU 14‑Day Cooling‑Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned in their original, unopened condition with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@sweets4weeks.com.