Shipping policy

Order Processing

All orders are processed in the order they are received. Standard processing times are 1–3 business days, excluding weekends and holidays. During busy periods, sales, or seasonal peaks, processing times may be slightly longer.

You will receive a confirmation email once your order has been placed, and another notification when your order has been dispatched.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the weight of your order. Estimated delivery times:

UK Standard Delivery — typically 2–5 business days after dispatch
UK Express Delivery — typically 1–2 business days after dispatch

Delivery times are estimates and not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if applicable). Tracking information may take up to 24 hours to update.

Shipping Delays

Sweets4Weeks is not responsible for delays caused by:

Royal Mail or courier delays
Incorrect or incomplete addresses
Customs inspections
Weather conditions or events outside our control

Once your parcel has been handed to the carrier, risk of loss transfers to the customer.

Incorrect Address

Customers are responsible for ensuring all shipping details are correct at checkout. If an incorrect address is provided and the parcel is returned to us, we can resend it, but additional postage fees will apply.

Damaged, Missing, or Wrong Items

Please inspect your order upon arrival. If your parcel arrives damaged, or if items are missing or incorrect, contact us immediately at info@sweets4weeks.com with: